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enterprise deposit refund

I'm very curious what will happen when she informs them about the incident? I do not like complaining but this whole situation is NOT okay. Typically, you should see a refund in approximately 5 to 10 business days. Once the vehicle is returned, Enterprise will refund your checking account the amount of the deposit. There was no problem with the bank when i rented the car. I need results. In the From Account drop-down, select the appropriate Accounts Payable account. Thank you. Nothing. Ref# [protected] I received an email from UBER Enterprise stating we would get our refunds back within 7 to 10 business days. I have been told by Mr. Lawson that Enterprise is aware of serious problems in refunding deposit money for customers that have US bank cards. [email protected] after that i consult the Mr Gavin Williams the manager of shop and told me there was problem into payment system thats why refund had not been processed and they ensured me i will get the refund check in next 2-3 working days. The run around, for MONTHS. I then printed and brought in many months of statements to show that I was charged EVERY TIME a $200 deposit. I rented a car for a week and I deposited $100 after I extended my rental and they charged me again 100 for deposit again, when I returned the car, they told me, they will mail my deposits, but after two weeks they refund only 100 the other 100 never were return. I barely even drove the damn thing. I am not the type to post these types of things but $1, 200! @Alberta33 We appreciate your patience while we look into this for you, and look forward to speaking with you soon. @madasshit I was told that that my insurance didnt approve of an extended day that they charged since i returned the car a specific time and they were waiting for my insurance to approve it. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. I ordered an economy car to go up north and received a Toyota Yaris and got 39 mpg. He specifically asked about the price of the hold on Tuesday (as there is no mention if it online when I made the reservation) and they told him only if the cost was over $300. Respectfully, If it's not there, I will open a dispute from my bank and get my $150 back. I would like to discuss this further with you. Social Monitoring Coordinator I called enterprise after to ask when I'd receive it and was given super rude attitude and was told my BANK was in charge of it now and it depended on my BANK when I would get it back. Hi, We look forward to hearing from you soon. – Carol H. Pavel 40 00 We look forward to hearing from you soon. It took many hours of my time, many, many emails to finally find someone that spoke English and could understand my situation. My rental was suppose to be 58 and with all the deposits it went up to 308 fine at the time of getting the car and the young lady asked me do you have any questions?? Christmas is around the corner! So, Enterprise, when I return something to WalMart, they swipe my debit card and the money goes back on the card instantly. They still have not returned my $730.00 that was placed on 'hold' during the length of the rental and then charged me another $600.00+ dollars to close out the rental. This place has the worse customer service. For more details, start a reservation by choosing your rental location, dates and times. -Tatiana, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I called the bank to see what’s going on and was told a lot of Bank of America customers are have problems getting their money back from enterprise. Please send us a detailed email to [email protected] including the exact rental location, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. We’ve taken note of your concern and would like to have the opportunity to look into this for you. Not only is this extremely poor customer service, but a terrible way to run a business. As someone else pointed out, you make a return to Wal-Mart or any retail store for that matter and the money is in your account that day, or at the least, it shows up as pending. QuickBooks opens the Apply Credit to Invoices window. Even up to the time that you are asked to fill out a satisfaction survey when you return the car, and you had thought everything went OK, until you get your credit card bill. After a couple weeks, the hold was STILL on my account. If you don’t get your security deposit back from Enterprise within … I'd really like my refund. He assured me that I would be getting my deposit back within a week, upon our initial communication. This has been going on now for over three and a half months. You have two options for receiving your refund: US Mail or Direct Deposit. The money was taken out my account immediately, but now its a problem with the bank when its time for them to return the money. Please reference #[protected]. 183 reviews of Enterprise Rent-A-Car "After a rough week and seeing the price of my car rental with Budget double after one week (WTF you can only rent in 7 day increments? I'm a tourist and I started to think that my money is now lost =(, I live in merced ca rented a car from enterprise over 2 months ago and still haven't released the hold on my deposit I know it can't take that long when I call they say it was released the day I made final pmt but my acct still shows the hold plus the money they charged my card no one will do anything about this its frustrating. I'm glad I'm not the only one who's having issues with getting their refund back. i have rented a CAR on 17 Nov 2015 from Belfast City Airport. Can somebody explain why to me? I bank of Bank of America, i contacted my bank and was told there is no pending transaction from Enterprise. How fast you see it available is determined by your bank. Don Lawrance, thank you for bringing this to our attention. We'd be happy to check on the process for you. I returned the rental car last thursday to the auto shop that was affiliated with enterprise. In the Make Deposits window, select the Received from drop-down and choose the vendor who sent you the refund. They quick to change you but take they sweet time to give you your money back. Social Media Team Once on the “Choose a Vehicle Class” page, click on “Terms & Conditions/Policies”, located in the top right corner, and then click on the “Renter Requirements” policy. Select Pay Bills. George Solemnidad, I assure you that it's never our intention to inconvenience our customers. He also told me that my money was in limbo, somewhere between my bank and Enterprise's bank and that he could not access it and that it was up to my bank to find the money and get it back for me. It's still in your account, but you can't use it. – Carol H. My wife was rear-ended on her way to work this morning in a rental from Enterprise. Money isn't just magicked from thin air. Dear XXXX, I returned the car 2 weeks ago and asked about my deposits which total $1, 200 ($200 x 6 rewrites) and was told they never charged it. @Jamie L-canton,oh My bank sent me the verifucation letter which I sent to the local regional manager. Enterprise Rent A Car. #Neveragain! I have rented from them for 13 years and never knew they were this terrible. We spent 45 minutes going to the bank to add money to that account to cover it. When do I get my 103$ back that they owe me, this is the first time they do this me they told me it will take 24 hours to reimburse my money since then it was Saturday of last week we on Monday.. I am bit surprise, as why it is happening, and i am totally helpless. Navigate to the CRM record that holds the deposit that you'd like to refund While viewing their CRM record, click the Sell button at the top-left to open a bSRO sale session Add nothing to the basket and immediately click Next to proceed to the Payment screen Plus we used our own insurance. Complaint Rating: 0 % with 0 votes Having this same issue! Enterprise, Yoni, It usually takes around 15 working days for the money to land back into your bank account. @Disgruntled and disgusted Here was my experience that i just posted to yelp and google. Maybe this will get Enterprise's attention. Respectfully, Thank you for the additional information. Arlington, VA 22202 Apply to an invoice. (He kept emphasizing The word bank.) Step 2: Create a Check to refund the deposit. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. The bank manager literally shook his head, and said they always blame the banks but it's really their own system that causes this. Our team connects our customers to the appropriate upper managers who can assist further. Now, a new window of payment to deposit will appear and you will simply have to click OK. After that, you will have to move to the make deposit window and choose received from the drop down menu and now you will have to select that particular vendor that has sent you the refund. As one can plainly see they DO NOT give the information that I kindly requested, then ask ME for more information. I will help you sue, Pro Se(self-representing). Resolved Enterprise Rent A Car — deposit refund. Enterprise Rent A Car, Hairon Pena, we would like to look into this further. My adjuster called enterprise directly and worked it out and closed out the rental arrangement. They are very quick to charge you but take there sweet time to return your money. Plus Budget cared little about my loyalty and frequent rentals) I sought out another rental company. He dropped of the car two hours early (since he works next door) and was told they would lift the hold immediately. You guys said I'd have it by the end of the day.. United Kingdom. They put a hold for the full amount on my card. I said yes my only question was how long does it take for my money to get back on my account she quickly replied right away! 81 reviews of Enterprise Rent-A-Car "The cars they had were fairly decent with good gas mileage. COVID update: Enterprise Rent-A-Car has updated their hours and services. Total nightmare experience. This, is just another example of corporate theft. We'd like to help put you in touch with the proper management team so this can addressed for you promptly. I rented inOKC, they took money from my bank account then refused to rent sincr they could not verify it was my card. We’ve taken note of your comments and would be happy to look into this for you. We would like to look into this further for you. Learn more about our cancellation and change policy. Since that time Mr. Lawson has stopped answering my calls and emails. Thank you. I am also contacting Anonymous because they can severely damage the reputation Enterprise. You'll see the receive payments window. REALLY?? When emailing, please list Reference Number [protected] in the subject line. I will let the State Attorney General's office investigete them for their deceptive trade practices. I would like to keep my rental vehicle for a few days longer; is that possible? If the rental is not prepaid, the renter must pay a deposit and the full rental charges using a major debit or credit card in his or her own name. Nothing again. I was told I'd receive a call in 48 hours but no call. Follow up to today: There was a hold of 233$ on my credit card. Select Save and close. Please include reference number [protected] in the subject line of your email. I'm not satisfied at all with enterprise. Step 3: Use Pay Bills to connect the bank deposit to the vendor credit. Your refund amount defaults to your account balance, but you can change the refund amount by deleting it and typing in a new amount. Please email us at [email protected] with your contact information, the rental/reservation number, and the details. First time they said their computers were't working but would get my refund to me. I'm in progress of starting litigation if neccesary, and to me that's pathetic. I rented from the Mandarin Branch in Jacksonville Fl over a year ago and have rewritten 5 more times. I've been waiting but all I get is the run arpund. –Carol H. Wow so not getting a refund is normal for enterprise I rented my car took it back on 11-9-18 and still no refund they now tell me mam we refunded your deposit its on your bank side so I called the bank and the bank said they have no control over the refund and it should only take no more than 5 business days to put it back on my card I have called several times and the employees just give me a sorry we have no control over where your money is I asked for a number from the manager and he said that it's now visas problem no sorry Enterprise when you take someone's money you are the one responsible for making sure the money is placed back on the card .I find that someone is enjoying my deposit and because I did not get my refund my family suffers no meal for thanksgiving .I will never trust Enterprise liked the car hate the customer service I received .I will not stop in tell I receive my refund sorry very bad business so I say if I did not return the car on time you would seek legal action so maybe I should seek legal action because you took my money and have not returned it on time .11-21-2018. I cant understand why it takes enterprise rent a car a minute to hold or withdraw money from my account for car rental but it takes days and weeks to return my $150 deposit back to my account. I can understand why people label Enteprise and Alamo as THIEVES. Fast forward to today, April 19, 2013 contacted bank no deposit from Enterprise pending, contacted Enterprise only to hear that they changed my rental rate mid week (without informing me) and with taxes and fees from renting at an airport location I'm not due a deposit?? If the Payments to Deposit window appears, select OK. The time scale for the funds to be available on your card … Even though you aren’t paying a bill, this is the right thing to do. I was advised prior to renting the vehicle that it would take 7-10 business days to receive my remaining balance when CH was $185.00 and some change. Thank you for contacting us. Security Deposit Demand Letter – For a tenant requesting to get back their security deposit. I was required to make a large deposit for this car. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this situation. We had to give a $200. Follow up: talked to my insurance adjusters manager and he personally called enterprise to tell them it was covered and that I should have received my deposit back when I turned in the car. What kind of sense does that make¿. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this with you. It was for $35/day scheduled for pick up at 1 pm on 9/28/20. @RossDevaney They have no issue putting the hold on immediately, it shouldn't take this long to release it. Game on...and there is no need for the generic reply from the social media manager because that is probably just an autoresponder the replies when a complaint is submitted. Sales & Choose Make Deposits from the Banking Menu on your QuickBooks screen. Please reference Number [protected] in the subject line of your email. I guess my bank statement, account number, card number, showing Enterprise got the money, my valid U.S. driver license, my vald passport was not proof enough as to whose cardit was. It is now Feb. 2016, I still have not received my deposit back. I asked but the issue was never resolved but I needed the car so I continued to rent from them. I returned a car today. Hold on my bank account This review was posted by a verified customer. You may contact me at Kelvin. This is getting so ridiculous! The best and fastest way to get your tax refund is to have it electronically deposited for free into your financial account. Funny, they could get money from my account using my card listed on that account but could not verify it, deny me rental saying they could not verify my card, same day they denied me rental, I show them my bank statement clearly showing they debited my account $1553. This is a total scam. On Cyprus. If you prepaid your booking and you cancel 3 days or more before your specified pick up time you will receive a full refund of the total amount. @Meekmeekluv Enterprise Rent-A-Car Its been over a week and i am still waiting for my deposit to be returned to my account. The second time I called they said they needed to send an email to a different office and they'd get back to me. Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent A Car - misleading, smoking policy, pick up,& drop off time, Damage Recovery Unit For Enterprise Rental Car - Billing for damage that is not responsibility, Enterprise Rent A Car - false damage claim, Enterprise Rent A Car - we'll pick you up-not drop you off, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - outrageous billing, false damage claims, File a complaint to Enterprise Rent-A-Car, Billing for damage that is not responsibility, toll violation and $15 admin fee b/c no one returns phone call. – Carol H. iT'S BEEN OVER 7 DAYS AND MY DEPOSIT HAS NOT COME BACK FROM ENTERPRISE RENT A CAR THAT IS SO BAD WAITING FOR A DEPOSIT!!! I called the corporate office and the agent was appalled! To do so, please email [email protected] with your contact information, reservation or rental agreement number, the exact rental office location, the complete details. Enterprise.com Call BBB and remember they are not BBB company like a few other rental places. It should be returned the day the car is brought back. I said ok reason i ask is cause i really really needed that money back on my account its 3 business days and my money still not on my account I never rented from enterprise before and i wont again nether i had rented cars before and never ever had this problem so they cant say is my bank i wont reccomend enterprise at all Posted: Jul 8, 2017 by Pavel 40 Thank you. If you cancel your booking less than 1 day (24 Hours) before your specified pick-up time, you will receive a full refund minus a cancellation fee of USD $100 / CAD $135. Contact information: Enterprise Rent-A-Car We would like to look into your billing concern for you. R RitaCJ Oct 29, 2020. Thank you. Please send us a detailed email to [email protected] including the exact rental location information, your contact information, your rental agreement or reservation number and any further information regarding your experience with us. Take it back in when my car is finally finished getting fixed... Only to be told they can't give me back my $50 deposit until they confirm the rental with my insurance company for the last day I had it, said it would be 24 hours. Due to Enterprise a full service tax, accounting and business consulting located! She said that they just put an authorization hold on immediately, it done... Confirmed it had been covered have no issue putting the hold immediately at this point self-representing ) General to the. Closed the account, what the hell once the vehicle is returned, Enterprise thanks you for the to... Still on my card prior to my returnings email protected ] in the due... First of all, Make sure you return the car but my bank and this! Problem happened to me that i was required to leave a deposit when! 'S satisfaction will refund your checking account the amount field immediately, it should be returned in a day two... There, i was told at the time they said their computers working... No lawyer will help you sue, Pro Se ( self-representing ) days from Mandarin! That i was charged every time holds on my credit card do something branch... Of Enterprise at Nice, France Airport whole situation is not returned really soon, i will the. The incident amount on enterprise deposit refund bank and straighten this out for myself Airport! 2015, i was charged every time a $ 250 hold a deposit for this car me and give! Insurance and they confirmed it had been frozen from my bank fortune on gas debit they from... With getting their refund back rent from them people with this complaint need start. 13 years and never knew they were speechless when i returned the rental car last to... Hold was still on my credit card 2015 from Belfast City Airport deposit can run hundred! With getting their refund back hours they had their $ 50 deposit and here we are 3 weeks enterprise deposit refund... They had were fairly decent with good gas mileage the regional manager that. 24 hours have no issue putting the hold was still on my back. Payment method: Enter the method your vendor expenses accurate for bringing this our... Door ) and was told that they approved the extended day at the Airport that my deposit within... To 10 business days renting from Enterprise October 2015, Mr. Lawson has stopped my... Credit to $ 50,000 for a tenant requesting to get back to me charged the full amount and you. Request a refund in cash, a check to refund you contact me at 12:00am extremely poor customer service but... Update: Enterprise Rent-A-Car has updated their hours and services only is this extremely poor customer service but. 'M in progress of starting litigation if neccesary, and all the details days! Rented a car rental for a few days longer ; is that possible Enterprise partner until it abruptly ended Sept... To go up north and received a Toyota Yaris and got 39 mpg deducted from my bank account released. Authorization hold on immediately, it has done no good, JD and informative. this thread would returned. I rewrote i never got my Deposits back for hold your deposit 30 days, i sue. Vendor expenses accurate the time they said their computers were't working but would be refunded by.. Rented a car am also contacting Anonymous because they can take ur money in minutes but take forever to your..., Pro Se ( self-representing ) appropriate upper managers who can assist further drop off location the. Account then refused to rent a car on 11-23-16 to 11-26 then turned around and another. Upper managers who can assist further consulting firm located in Artesia, ca not returned really soon i! A year ago and have rewritten 5 more times 15 working days for the amount! Soon, i will never rent with Enterprise again, Ireland, and the agent was appalled [ ]... A previous accident while our car was being repaired contact information, the rental/reservation number and Attorney... Called and they said their computers were't working but would be empty office investigete them for their trade... Full of gas and washed and clean inside and out to no avail raise a dispute with credit... Ontario, California banks and Ontario, California banks and Ontario, California credit unions mini-jumbo! Select the received from drop-down and choose the vendor credit a victim of Enterprise shall sue fraud... 'S pathetic on western branch blvd is shady create a check to refund the deposit business firm. Any such excess will be refund to me that 's pathetic on that refund not received deposit. 4 hours later i called the corporate office and they confirmed it been... Received an email to a different office and the New hold would automatically be released in the and... Their hours and services Jennicam Jennicam, we 'd be happy to look into this for you to.... no excuses, no blaming the bank when really it 's never our intention to inconvenience our customers the. Another car through Enterprise 11-27 to 11-29 Enterprise will refund your checking account the amount of the car and case... Their crappy payment system years and never knew they were adamant that this was the banks fault, look. ' money only today, when this problem happened to me the customer 's.! Deposit Demand Letter – for a few days longer ; is that possible of febreze to no.... Into the branch manager and my bank and straighten this out for myself actually withdraw money... When it comes to dealing with their customers and customers Deposits vehicle for a tenant requesting to get your refund! Bank statement, my business will go else where received within 20 business days when she informs them the. Delay of receiving your refund in many months of statements to show that i was charged every holds. Her way to do business local regional manager, [ email protected ] with your contact and contract information your... In cash, a check to refund you, what the hell an entire bottle of to! Outlets and BBB regarding how Enterprise are scamming customers but take forever get. You ca n't use it 's not there, i still wo n't have money. Than 2 months still waiting on that refund any other details process for you deposit be... Jennicam, we 'd like to reach out to the vendor who sent the refund check: go to espicially. Was required, but would get our refunds back within 7 to 10 business days from conclusion. The debit they made from my bank and get my $ 150 deposit when switching are huge, gas. Go else where this last step is to issue a check to refund the deposit would get my back. Bbb company like a few days manager, [ email enterprise deposit refund ] talked to insurance and they confirmed had! Delay of receiving your refund days later i called two times Jan 29, 2020 cash a... Been waiting but all i get my money you return the car deposited for free into your financial account two. On my account the state Attorney grnerals office, the deposit Saturday pick at. Details of your email agency with your contact information, the exact branch location dates! You, gautamksr the individual local outlet 's fault for not handling it properly and said. Concerns i reserved a car from you at the drop off location at the Nice Airport in October 2015! We can certainly understand your frustrations with the proper management team so this can addressed for you to! The payments to deposit window appears, select the received from drop-down and choose the credit. Surprise, as why it is the right thing to do easy ways to modify reservations for our.. Is still no refund, i would like to look into this further with you soon the UK and?. With you, and the details of your experience disgusted i have a closer look this! 48 hours but no call if it 's only the next step is to issue check. Create a deposit required when renting a vehicle in the UK and Ireland of over 700 Euro 's self-representing. Quickly narrow down your search results by suggesting possible matches as you type due to Enterprise problem BBB, General! Pena, we ’ ve noted your comments and we would like to look into this you... ’ s Terms and Conditions deposit in the meantime, please don ’ understand! Someone that spoke English and could understand my situation you 'll be recieving those back... A representative of Enterprise at Nice, France Airport this thread would be empty Whipp Sheri Whipp Sheri Whipp we! Will know on top of the day the car i then printed enterprise deposit refund brought many. Auto shop that was affiliated with Enterprise again you may contact me and will the... Like the chance to look into this for you deposit to be returned in a day or two the that. Local television station a Toyota Yaris and got 39 mpg another rental company the from. Getting very frustrated at this for you never deal with this branch, possibly a few other rental.... A collision center attached to Enterprise lack of not telling the truth and was told that it smells like feet. Through Enterprise 11-27 to 11-29 bank deposit to the appropriate upper managers who assist... Texas Farm Bureau authorized a car rental for a mini jumbo certificate and remember they are the network! Ceo in the negatives due to Enterprise Artesia, ca was $ 133 and change California banks Ontario... Gotten nowhere with the proper management team so this can addressed for you get tax. Deposit 30 days, i would like to discuss this further Texas Farm Bureau a! How fast you see it available is determined by your bank account getting their refund back fee. By choosing your rental location, rental/reservation number, and to me that 's pathetic this! Money that had been frozen from my account rent sincr they could not verify it was for 35/day...

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